shell777 Privacy Policy
shell777 is committed to protecting the personal information of every user who registers and uses our platform. This policy explains in detail how we collect, process, store and safeguard your data.
Your Privacy Comes First
Six core principles that form the foundation of how shell777 manages the personal information of our users.
Encrypted Data Security
All personal data is stored using encryption technology. Sensitive information such as passwords and payment details is protected at all times.
Minimal Data Collection
shell777 only collects information that is strictly necessary for account management, payment processing and regulatory compliance. No excess data is collected.
No Sale of Data to Third Parties
Your personal information is not sold, leased or shared with third parties for marketing purposes without your explicit and express consent.
Privacy Controls in Your Hands
Users have the right to access, correct or request deletion of their personal information through our support channels, available 24/7.
International Licensing Compliance
shell777 operates under an international licence that requires strict data protection standards. All our procedures are designed to meet those requirements.
Marketing Communication Preferences
You can choose to receive or opt out of marketing communications from shell777 at any time through your account settings or by contacting our support team.
This Privacy Policy describes the information management practices adopted by shell777 ("we", "platform") regarding the collection, use, disclosure and protection of your personal information ("user", "you") when you register, access or use shell777 services through our website at shell777.run.
By registering an account or continuing to use the shell777 platform, you agree to the terms of this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, you are advised not to use our services.
1. Information We Collect
To enable shell777 to provide services that are secure, fair and compliant with licensing requirements, we collect various categories of information from users. This collection is done directly from you, through our systems, or through third parties we work with on a lawful basis.
Identity Information
- Full name as stated in official identification documents
- National identification number (MyKad) or passport number
- Date of birth — to verify that the user is 21 years of age or older
- Mailing address or current residential address
- Active mobile phone number
- Valid email address
Account Information
- Username chosen during registration
- Password stored in encrypted form
- Login history including date, time and device used
- Records of game activity, bets and transactions
Financial Information
- E-wallet details (Touch 'n Go eWallet, Boost) used for deposits or withdrawals
- Bank account information for DuitNow or FPX transactions
- Crypto wallet addresses (for USDT, BTC, ETH) where applicable
- Deposit and withdrawal transaction history
Technical Information
- IP address, web browser type and device operating system
- Cookie data and session identifiers
- Information on pages visited and duration of access
2. How We Use Your Data
shell777 uses the information collected for lawful and limited purposes. We do not use your data beyond the scope stated below without obtaining your consent first.
- Verifying user identity and ensuring compliance with the age requirement of 21 years and above
- Processing deposits and withdrawals through supported payment methods
- Managing each user's account, bonuses and VIP programme
- Preventing fraud, money laundering and other unlawful activities
- Complying with legal requirements and international licensing regulations
- Providing customer support via live chat and email in Malay and English
- Sending important notifications related to accounts, transactions or policy changes
- Sending marketing communications when you have given your consent
- Improving the user experience and platform functionality through data analysis
🔒 Important Note: The use of data for analysis and service improvement is carried out in anonymised or aggregated form — meaning data that cannot be directly linked back to your personal identity.
3. Legal Basis for Data Processing
shell777 processes personal information on a valid legal basis. Depending on the type of processing involved, the following bases apply:
- Performance of a contract — processing required to provide the services you have requested, including account management and transactions
- Legal obligation — processing required to comply with licensing requirements, fraud prevention and related regulations
- Consent — processing for direct marketing and promotional communications, where you may withdraw your consent at any time
- Legitimate interests — processing for the purposes of platform security, abuse prevention and service improvement
4. Disclosure of Information to Third Parties
shell777 does not sell or lease your personal information to any third party. However, we share certain information in the following lawful and necessary situations:
Payment Service Providers
Information required to process financial transactions is shared with payment gateway providers such as Touch 'n Go eWallet, DuitNow, FPX, Boost operators and cryptocurrency service providers. These providers are bound by strict confidentiality agreements.
Legal Compliance and Authorities
shell777 may disclose information to law enforcement authorities or regulatory bodies when required to do so by a court order, warrant or valid legal requirement.
Technology and Software Providers
Game software providers, security systems and server infrastructure providers may have limited access to technical data for system maintenance purposes. This access is strictly controlled through confidentiality agreements.
🔓 Our Assurance: Every third party that receives shell777 user information is bound by a data protection agreement that sets out limited, purposeful and secure use of that data.
5. Cross-Border Data Transfers
As shell777 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that the transfer is carried out with safeguards equivalent to the standards applied in Malaysia. This includes the use of data transfer agreements that comply with international data protection requirements.
6. Data Security
shell777 takes a layered approach to protecting users' personal information. The following technical and organisational measures are applied on an ongoing basis:
- Encryption of data in transit using TLS/SSL protocols
- Storage of passwords in a hashed format that cannot be directly decrypted
- Internal access controls that limit staff to data relevant to their role
- Real-time monitoring of suspicious activity and security alert systems
- Regular security audits by internal teams and independent external specialists
- Documented incident response procedures to handle any data breach
While we apply strong security measures, no digital system can guarantee absolute security. We therefore encourage users to use a strong, unique password and not share it with anyone. If you suspect unauthorised activity in your account, please contact our support team immediately.
7. Data Retention Period
shell777 retains personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law:
- Active account data is retained for as long as your account remains active and in use
- Financial transaction data is retained for the minimum period required by licensing requirements and laws relating to the retention of financial records
- Data collected for fraud prevention purposes may be retained for longer based on enforcement requirements
- When an account is closed at the user's request, data that is not required by law will be anonymised or deleted within a reasonable period
8. User Rights Regarding Personal Data
As a shell777 user, you have the following rights in relation to your personal information. To submit any request, please contact our support team:
- Right of Access — You have the right to request a copy of the personal information we hold about you
- Right of Rectification — You may request that we correct any information that is inaccurate or incomplete
- Right of Erasure — You may request deletion of your personal data, subject to legal obligations that may require us to retain it
- Right to Object — You may object to the processing of your data for specific purposes, particularly for direct marketing
- Right to Restrict Processing — In certain situations, you may request that we limit how we use your data while a dispute is being resolved
- Right to Data Portability — You have the right to receive your data in a machine-readable format for transfer to another provider
All requests related to the above rights will be handled by our support team, which operates 24/7. We will endeavour to process each request within a reasonable timeframe, subject to identity verification requirements.
9. Cookies and Tracking Technologies
The shell777.run website uses cookies and similar tracking technologies to keep the platform running properly and to provide a better experience for users. The following are the types of cookies we use:
Essential Cookies
These cookies are required for the basic functions of the website, including login session management, security, and platform integrity. Without these cookies, our services cannot function properly. This type of cookie cannot be disabled.
Performance and Analytics Cookies
These cookies help us understand how users interact with the platform, including pages visited frequently and duration of use. This data is collected in aggregate form and used solely for the purpose of improving our services.
User Preference Cookies
These cookies save your preferences such as interface language and display settings so you do not have to re-enter them each time you access the platform.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of our platform.
10. Protection of Children and Young Persons
The shell777 service is strictly for individuals aged 21 and above only. We take this responsibility seriously and enforce age verification during the account registration process.
⚠️ Important Warning: shell777 does not intentionally collect any personal information from individuals under the age of 21. If we become aware that data has been collected from an underage individual, that data will be deleted immediately and the account in question will be closed without delay. Parents and guardians are advised to use parental control software to prevent unauthorised access by children.
11. Amendments to This Privacy Policy
shell777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technological developments. Any significant amendments will be communicated to users via:
- A notification in the user's account upon their next login
- An email to the email address registered to your account
- A prominent link on the shell777.run homepage
The "Last updated" date at the top of this document will indicate the date of the latest version. Continued use of the shell777 platform after any amendment takes effect means you accept the updated terms.
12. Contacting Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact the shell777 support team through the following channels:
- Live chat available 24/7 through the shell777.run platform — the fastest way to get a response
- Email: [email protected]
- Support is available in Malay and English
Our team will endeavour to respond to any privacy-related enquiries within a reasonable timeframe. For requests involving official data rights, please state clearly the type of request so it can be directed to the responsible officer.
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